Questions and Answers

Every extension we develop,we are developing Joomla 4 Compatible.

For the components, we will release the comopatible versions when Joomla 4 Stable is reaelsed ( End of 2019  )

Extensions are licensed under the terms of the GNU General Public License v2.0 ( read the full details here http://www.gnu.org/licenses/gpl.html ). You are authorized to make any necessary modification(s) to the extensions to fit your purposes.

Redistribution of the original or any modified version must always be done in accordance with the GNU GPL license. In this case, you must also not change or remove the copyright information in the header of the xml descriptor file or the php file. Please contact us if you have any requirements that are not covered by these terms.

You can use an extension in unlimited domains, but you can only get support for a certain number of domain and throughout your subscription. This number and period depends on the package you purchased.

You can use an extension for lifetime. Even if your subscription is ended you can continue to use the extension.

If your subscription is valid you can get updates.

We give ticket support for every extension you purchase from us.

You can create a ticket after login to website. You can create a ticket here. 

Support limit is related with your package. Please check the table below to view the support limits.

Support requests are replied latest in 24 hours. If you are in an urgent situation and want to have a priority please mention that at your ticket.

We also give support for the free extensions but we always have a priority for the tickets sent via support board. Support board is available only for our customers.

If you are not a customer yet, you can use our contact us page and send your support request.

The Premium Support Privilege is only available to customers who have purchased bundles.

If you purchase a bundle, your inquiries are answered within 12 hours at the latest.

We prepare a User Guide and Documentation for every extension we are developing.

You can find the extension user guides at User Guides section.

For every extension parameter, we write the descriptions / help text. If you are using Joomla 3, you can roll you mouse over the parameter title and view the description / help text.

We have a very limited support for the free extensions. We provide a user guide for the free extension but to reach the support ticket board You must be a customer.

You can not register an account if you did not purhcase an extension.

Account created automatically when you purchase an extension and you will receive login credentials via email.

You can login via login page https://www.extensioncoder.com/login.html

After completion of purchase, you will receive an email about login credentials which includes your username and password. You must login via https://www.extensioncoder.com/login.html.

At your first login you must change your password. After changing your password, go to download board https://www.extensioncoder.com/download.html

You will see a list of the extensions you have purchased with detailed information.

By Clicking to the Download button you will download the latest version of the purchased extension.

Products that contain more than one product as a package are called bundle.

You can download free extension via the link you get toyou eöail address inbox.

You must fill the form at free extension page and you will receive a download link.

Download link is valid for 24 hours.

Currently we have 3 different type of bundles.

1. Super Hero
2. Marketing Extensions and 
3. Support Extensions

Super Hero, is the bundle where we group all the extensions.

Marketing is the bundle where we group marketing related extensions like popups, optin forms.

Support is for extensions which are related with online support, live support, social support.

You can check the Joomla Extension Bundles here:

Below table shows the difference between the Basi and pro Lifetime

If your subscription continues, you can also download newly added extensions.

We prepare our extensions according to a certain period of development calendar. When we reach to Alpha level we list it at our website and we also share the time of download avaibility.

You can pre-order an Alpha extension but you can download only when it is beta.

We also set the download availability date at product page. When you pre-order an Alpha extension, it wil be visible at your download board but you will download only some information.

Install package will be downloadable at announced date of download.

You can continue to use the products.

However, you cannot download current versions of the products or receive support.

In some cases, deliver of the login credentials may take more than expected. ( max. 30 minutes )

This is caused because our system creates login credentials after getting Instant Payment Notification ( IPN ) from 2Checkout.

2Checkout sends the IPN after a final approval, even your bank is aprrove the payment.

For every purchase you make, we give an invoice via 2Checkout. Just after completion of the purchase you will be receive your invoice via email.

If you have difficulties, please contact us and we send your invoice immedialtely.

We are using 2Checkout for receiving the payments and preparing the invoices.

2Checkout's responsibility to stay up to date on worldwide financial and legal requirements to make sure you benefit from a seamless and fully compliant international buying and selling experience.

Our prices are not displayed VAT Included. For some countries/ regions VAT will be added at checkout page automatically by 2Checkout.

You can have more information about the updated VAT Rates via below links :

European VAT Rates

Non-European Union Countries - VAT exemption

Non-European countries

US sales tax

For the subscription Automatical Billings are enabled. You will receive an email 1 week before the billing and optionally you can diable the autmatically billings.

In the same time you can send us a ticket and we stop automatical billing.

If you have a website or another channel which you can promote our products then you can earn money by promoting our products.

We have prepared a page for Affiliates, you can view the page for affiliates here.

As experienced web developers, we provide professional services. You can contact us by filling out the form on the page about the service you need.

You can view here a list of Joomla Professional Services. 

If you want a custom extension development you can fill the form at Joomla Extension Development page.

When you have a coupon code, you can get some special discount. Coupon code is applicable at checkout page.

After clicking the Buy Now button you will redirect to the payment page.

You must check the checkbox : I have a discount coupon, an input field will open.

Write or paste the coupon code in to the input field.

Click to apply button.

Discounted price will be shown in the page. Please also check the image below