Questions and Answers

here you can find an answer for your question!

Below you will find frequently asked questions and answers.

You can use the Search input area and type your question. It will filter the questions instantly. Click on to the Quetsions Label to view the answer.

If your question is not here, send your question to us via contact us page.

This page is made with Free Joomla Extension, Questions and Answers

# # Questions Click to order
1 Joomla 4 Compatiblity

Every extension we develop,we are developing Joomla 4 Compatible.

For the components, we will release the comopatible versions when Joomla 4 Stable is reaelsed ( End of 2019  )

2 Extension Licences

Extensions are licensed under the terms of the GNU General Public License v2.0 ( read the full details here http://www.gnu.org/licenses/gpl.html ). You are authorized to make any necessary modification(s) to the extensions to fit your purposes.

Redistribution of the original or any modified version must always be done in accordance with the GNU GPL license. In this case, you must also not change or remove the copyright information in the header of the xml descriptor file or the php file. Please contact us if you have any requirements that are not covered by these terms.

 

3 Unlimited Domain

You can use an extension in unlimited domains, but you can only get support for a certain number of domain and throughout your subscription. This number and period depends on the package you purchased.

4 Lifetime Usage

You can use an extension for lifetime. Even if your subscription is ended you can continue to use the extension.

If your subscription is valid you can get updates.

5 Extension Support

We give ticket support for every extension you purchase from us.

You can create a ticket after login to website. You can create a ticket here. 

6 Support Limits

Support limit is related with your package. Please check the table below to view the support limits.

Single Item Purchase Subscription Period Support Period Supported Domains # Support for
Basic Lifetime  3 Months 3 Months 1 Only the purchased extension
Pro Lifetime 6 Months 6 Months 3 Only the purchased extension
Bundle Purchase Subscription Period Support Period Supported Domains # Support for
Basic Lifetime 1 Month 1 Month 3 All extensions from the bundle + Newly added extensions during the subscription period
 Pro Lifetime  3 Months 3 Months Unlimited # of Domains  All extensions from the bundle + Newly added extensions during the subscription period
7 Support reply duration

Support requests are replied latest in 24 hours. If you are in an urgent situation and want to have a priority please mention that at your ticket.

8 Support for Freebies

We also give support for the free extensions but we always have a priority for the tickets sent via support board. Support board is available only for our customers.

If you are not a customer yet, you can use our contact us page and send your support request.

9 Premium Support Privilige

The Premium Support Privilege is only available to customers who have purchased bundles.

If you purchase a bundle, your inquiries are answered within 12 hours at the latest.

10 User Guide & Documentation

We prepare a User Guide and Documentation for every extension we are developing.

You can find the extension user guides at User Guides section.

For every extension parameter, we write the descriptions / help text. If you are using Joomla 3, you can roll you mouse over the parameter title and view the description / help text.

11 Free Extensions Support

We have a very limited support for the free extensions. We provide a user guide for the free extension but to reach the support ticket board You must be a customer.

12 How to register an account

You can not register an account if you did not purhcase an extension.

Account created automatically when you purchase an extension and you will receive login credentials via email.

13 Login to Account
14 Downloading an extension

After completion of purchase, you will receive an email about login credentials which includes your username and password. You must login via https://www.extensioncoder.com/login.html.

At your first login you must change your password. After changing your password, go to download board https://www.extensioncoder.com/download.html

You will see a list of the extensions you have purchased with detailed information.

By Clicking to the Download button you will download the latest version of the purchased extension.

15 What is a Bundle?

Products that contain more than one product as a package are called bundle.

16 Downloading Free Extensions

You can download free extension via the link you get toyou eöail address inbox.

You must fill the form at free extension page and you will receive a download link.

Download link is valid for 24 hours.

17 Which type of Bundles do you have and what is the difference

Currently we have 3 different type of bundles.

  1. Super Hero
  2. Marketing Extensions and 
  3. Support Extensions

Super Hero, is the bundle where we group all the extensions.

Marketing is the bundle where we group marketing related extensions like popups, optin forms.

Support is for extensions which are related with online support, live support, social support.

You can check the Joomla Extension Bundles here:

18 Basic Lifetime vs. Pro Lifetime

Below table shows the difference between the Basi and pro Lifetime

Single Item Purchase Subscription Period Support Period Supported Domains # Support for
Basic Lifetime  3 Months 3 Months 1 Only the purchased extension
Pro Lifetime 6 Months 6 Months 3 Only the purchased extension
Bundle Purchase Subscription Period Support Period Supported Domains # Support for
Basic Lifetime 1 Month 1 Month 3 All extensions from the bundle + Newly added extensions during the subscription period
 Pro Lifetime  3 Months 3 Months Unlimited # of Domains  All extensions from the bundle + Newly added extensions during the subscription period
19 Newly added Extensions in the Bundle

If your subscription continues, you can also download newly added extensions.

20 Whats is Pre-Order?

We prepare our extensions according to a certain period of development calendar. When we reach to Alpha level we list it at our website and we also share the time of download avaibility.

You can pre-order an Alpha extension but you can download only when it is beta.

We also set the download availability date at product page. When you pre-order an Alpha extension, it wil be visible at your download board but you will download only some information.

Install package will be downloadable at announced date of download.

21 Subscription period ended, what happens?

You can continue to use the products.

However, you cannot download current versions of the products or receive support.

22 Delay after Payment

In some cases, deliver of the login credentials may take more than expected. ( max. 30 minutes )

This is caused because our system creates login credentials after getting Instant Payment Notification ( IPN ) from 2Checkout.

2Checkout sends the IPN after a final approval, even your bank is aprrove the payment.

Payment Delay Notica

23 Invoice

For every purchase you make, we give an invoice via 2Checkout. Just after completion of the purchase you will be receive your invoice via email.

If you have difficulties, please contact us and we send your invoice immedialtely.

24 Tax regulations & VAT

We are using 2Checkout for receiving the payments and preparing the invoices.

2Checkout's responsibility to stay up to date on worldwide financial and legal requirements to make sure you benefit from a seamless and fully compliant international buying and selling experience.

Our prices are not displayed VAT Included. For some countries/ regions VAT will be added at checkout page automatically by 2Checkout.

You can have more information about the updated VAT Rates via below links :

European VAT Rates

Non-European Union Countries - VAT exemption

Non-European countries

US sales tax

25 Automatic Billing

For the subscription Automatical Billings are enabled. You will receive an email 1 week before the billing and optionally you can diable the autmatically billings.

In the same time you can send us a ticket and we stop automatical billing.

26 Affiliates

If you have a website or another channel which you can promote our products then you can earn money by promoting our products.

We have prepared a page for Affiliates, you can view the page for affiliates here.

27 Professional Services

As experienced web developers, we provide professional services. You can contact us by filling out the form on the page about the service you need.

You can view here a list of Joomla Professional Services. 

If you want a custom extension development you can fill the form at Joomla Extension Development page.

28 How to apply a coupon code?

When you have a coupon code, you can get some special discount. Coupon code is applicable at checkout page.

After clicking the Buy Now button you will redirect to the payment page.

You must check the checkbox : I have a discount coupon, an input field will open.

Write or paste the coupon code in to the input field.

Click to apply button.

Discounted price will be shown in the page. Please also check the image below

 
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