Below you will find frequently asked questions and answers.
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This page is made with Free Joomla Extension, Questions and Answers
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| 1 | Every extension we develop,we are developing Joomla 4 Compatible. For the components, we will release the comopatible versions when Joomla 4 Stable is reaelsed ( End of 2019 ) | ||||||||||||||||||||||||||||||
| 2 | Extensions are licensed under the terms of the GNU General Public License v2.0 ( read the full details here http://www.gnu.org/licenses/gpl.html ). You are authorized to make any necessary modification(s) to the extensions to fit your purposes. Redistribution of the original or any modified version must always be done in accordance with the GNU GPL license. In this case, you must also not change or remove the copyright information in the header of the xml descriptor file or the php file. Please contact us if you have any requirements that are not covered by these terms.
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| 3 | You can use an extension in unlimited domains, but you can only get support for a certain number of domain and throughout your subscription. This number and period depends on the package you purchased. | ||||||||||||||||||||||||||||||
| 4 | You can use an extension for lifetime. Even if your subscription is ended you can continue to use the extension. If your subscription is valid you can get updates. | ||||||||||||||||||||||||||||||
| 5 | We give ticket support for every extension you purchase from us. You can create a ticket after login to website. You can create a ticket here. | ||||||||||||||||||||||||||||||
| 6 | Support limit is related with your package. Please check the table below to view the support limits.
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| 7 | Support requests are replied latest in 24 hours. If you are in an urgent situation and want to have a priority please mention that at your ticket. | ||||||||||||||||||||||||||||||
| 8 | We also give support for the free extensions but we always have a priority for the tickets sent via support board. Support board is available only for our customers. If you are not a customer yet, you can use our contact us page and send your support request. | ||||||||||||||||||||||||||||||
| 9 | The Premium Support Privilege is only available to customers who have purchased bundles. If you purchase a bundle, your inquiries are answered within 12 hours at the latest. | ||||||||||||||||||||||||||||||
| 10 | We prepare a User Guide and Documentation for every extension we are developing. You can find the extension user guides at User Guides section. For every extension parameter, we write the descriptions / help text. If you are using Joomla 3, you can roll you mouse over the parameter title and view the description / help text. | ||||||||||||||||||||||||||||||
| 11 | We have a very limited support for the free extensions. We provide a user guide for the free extension but to reach the support ticket board You must be a customer. | ||||||||||||||||||||||||||||||
| 12 | You can not register an account if you did not purhcase an extension. Account created automatically when you purchase an extension and you will receive login credentials via email. | ||||||||||||||||||||||||||||||
| 13 | You can login via login page https://www.extensioncoder.com/login.html | ||||||||||||||||||||||||||||||
| 14 | After completion of purchase, you will receive an email about login credentials which includes your username and password. You must login via https://www.extensioncoder.com/login.html. At your first login you must change your password. After changing your password, go to download board https://www.extensioncoder.com/download.html You will see a list of the extensions you have purchased with detailed information. By Clicking to the Download button you will download the latest version of the purchased extension. | ||||||||||||||||||||||||||||||
| 15 | Products that contain more than one product as a package are called bundle. | ||||||||||||||||||||||||||||||
| 16 | You can download free extension via the link you get toyou eöail address inbox. You must fill the form at free extension page and you will receive a download link. Download link is valid for 24 hours. | ||||||||||||||||||||||||||||||
| 17 | Currently we have 3 different type of bundles.
Super Hero, is the bundle where we group all the extensions. Marketing is the bundle where we group marketing related extensions like popups, optin forms. Support is for extensions which are related with online support, live support, social support. You can check the Joomla Extension Bundles here: | ||||||||||||||||||||||||||||||
| 18 | Below table shows the difference between the Basi and pro Lifetime
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| 19 | If your subscription continues, you can also download newly added extensions. | ||||||||||||||||||||||||||||||
| 20 | We prepare our extensions according to a certain period of development calendar. When we reach to Alpha level we list it at our website and we also share the time of download avaibility. You can pre-order an Alpha extension but you can download only when it is beta. We also set the download availability date at product page. When you pre-order an Alpha extension, it wil be visible at your download board but you will download only some information. Install package will be downloadable at announced date of download. |